SERENITY WELLNESS MASSAGE POLICY



 

 

 

FOR RESERVATIONS: Please call Serenity Wellness Massage at 617-431-6616 to schedule your appointment(s) or schedule online by clicking the "book now" button at the top of the page. Arrive at least 10 minutes prior to your treatment to complete a medical history intake form. Cash, Apple Pay and major credit cards will be the only method accepted for payment. Booking online will reserve your appointment with a credit card. Please read ourcancellation policy below before booking a appointment.

CANCELLATION POLICY: If you wish to cancel or reschedule your treatment, we ask for a 24 hour advance notice for individual appointments and 48 hours for packages. Clients who fail to honor their scheduled massage therapy appointment without providing a 24 hours cancellation notice, will be considered a “no-show” and their credit card will be charged 50% of the value amount for the missed appointment(s). 

PRICES AND GRATUITIES: All treatments and prices are subject to change without prior notice. Gratuity can be given in cash, and are not included for individual treatments.

REFUND AND RETURNS POLICY: All sales on services and gift certificates are final. There are no refunds for any services performed.

GIFT CERTIFICATES: Gift Certificates have no cash value and are not exchangeable. They are good towards services or products only. Gift Certificates are non-refundable. 

RIGHTS & RESPONSIBILITIES: At Serenity Wellness Massage, clients receiving treatments have the right, and also the responsibility to communicate openly about their treatment during service. If you have a special request to make your treatment more enjoyable, please do not hesitate to ask. If there are certain treatments you wish your therapist not to perform such as massaging your feet, face, abdomen or scalp; please communicate your desires. In addition, it is very important to inform your therapist know about any health related conditions that could potentially cause you discomfort or harm during the course of your treatment(s). This would include, but is not limited to pregnancy, recent surgeries, injuries, high or low blood pressure, heart conditions, sensitivity and allergies. Our services are designed to nurture, relax, restore and to meet your individual needs.