Recurring Class

Cancellation Policy

SERENITY WELLNESS MASSAGE COMPANY POLICY ​ FOR RESERVATIONS: All appointments can be scheduled online, walk-ins are accepted upon availability. Cash and major credit cards are acceptable forms of payment. Cash payment is recommended. Please read our cancellation policy below before booking an appointment. Deposits are non-refundable. Arriving 5- 7 minutes before your treatment to find parking and to discuss your health intake. Remember to complete our health intake and consent forms before your appointment. The information you provide will help us know "you" as the unique person you are and prevent any unintentional injuries related to service. NEW CLIENTS will receive an assessment before services are rendered. CANCELLATION POLICY: An appointment with a therapist is a commitment to honor the time you have reserved with your Massage Therapist. We know that life happens, and you may have to reschedule or cancel your session with us. If you wish to reschedule your appointment, we ask for a 48-hour advance notice for individual appointments and 72 hours for packages. Clients who fail to honor their scheduled appointment without providing a 48 hours cancellation notice will be considered a "no-show," and their credit card will be charged 100% of the value for the missed appointment(s). DEPOSITS are non-refundable. PRICES AND GRATUITIES: All treatments and pricing are subject to change without prior notice. Gratuity can be given in cash to our Staff Team. Thank you so much for your attention and participation. REFUND AND RETURNS POLICY: All sales on services, products, and gift certificates are final. There are no refunds for any services performed. Gift Certificates have no cash value and are not exchangeable. RIGHTS & RESPONSIBILITIES: At Serenity Wellness Massage, Customers receiving bodywork, skincare, and wellness services have the right and responsibility to communicate openly about their treatment during service. Our services are indented to assist you in feeling restored and at ease in your body. Please share your desires if you wish your therapist not to massage your feet, face, or scalp. In addition, informing your therapist of any health-related conditions that could cause discomfort or harm before and during your service with us is imperative. This would include but is not limited to pregnancy, recent surgeries, injuries, high or low blood pressure, heart conditions, skin sensitivity, etc.

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